Landal Darwin Forest is temporarily closed

Updated - 03/12/20 at 13.30

Landal Darwin Forest (DE4 5FR) in the Derbyshire Dales is currently located in a Tier 3: Very High Alert Level Area alongside the whole of Derbyshire. This unfortunately means that the Holiday Park is currently closed. Before the lockdown we were in Tier 2 and we are hopeful that we may be re-classified following a review.

Christmas Bubble Period (23rd - 27th December):

To protect our staff, the local community and the NHS we have taken the difficult decision that if, after the first tier review, we remain in the Tier 3: Very High Alert Level that we will not reopen from the 23rd – 27th December for the Christmas Bubble period.

We appreciate that this will disappoint guests who were due to stay with us over the Christmas period, many of whom stay with us every year, but as a family business we want to do everything possible to minimise the spread of COVID-19 and protect our staff, their families, the local community and the NHS.

If we are moved to Tier 2 ahead of the Festive period then guests will be able to share accommodation with their Christmas Bubble between the 23rd - 27th December.  Please be aware that our facilities including the restaurant will still only be able to accept single household bookings regardless of your tier or Christmas bubble.  

What does this mean for your holiday?

If you still plan on coming on holiday if restrictions allow and the park is open then please pay your balance as planned to secure your lodge. We would like to assure you that as a reputable family business you will be covered under our ‘Book with Confidence’ promise but to make the process as efficient and fair as possible we will need to process customer requests in arrival date order. It would significantly help speed up the process if guests could adhere to the following procedures. 

 Guests due to arrive before the 16th December 2020: 

  • If you are due to arrive on holiday before the 16th December please email booking@pinelodgeholidays.co.uk or telephone 01629 732428 at your earliest convenience so that we can make arrangements for you ASAP. Please refer to the email details below.  We will allow you to amend your booking to a future date, receive a credit note or cancel and receive a full refund. Please refer to our T&Cs for details.

Guests due to arrive between the 18th December and 31st December 2020: 

  • We will not know until the first Tier Review whether we will be moved into the Tier 2: High Alert Level and your holiday will be able to go ahead. If you would like to come on holiday if the park is open and the restrictions allow, then please pay your balance as planned 3 weeks prior to arrival to secure your reservation. However, if you are sure that you do not want to come on holiday please refer to the email details below. To keep the phone lines clear for imminent arrivals we would kindly ask that you get in touch with us via email. We will allow you to amend your booking to a future date, receive a credit note or cancel and receive a full refund. Please refer to our T&Cs for details.

We would like to assure you that as a reputable family business you will be covered under our ‘Book with Confidence’ promise but to make the process as efficient and fair as possible we will need to process customer requests in arrival date order. It would significantly help speed up the process if guests could adhere to the following procedures. 

 Guests due to arrive before the 16th December 2020: 

  • If you are due to arrive on holiday before the 16th December please email booking@pinelodgeholidays.co.uk or telephone 01629 732428 at your earliest convenience so that we can make arrangements for you ASAP. Please refer to the email details below.  We will allow you to amend your booking to a future date, receive a credit note or cancel and receive a full refund. Please refer to our T&Cs for details.

Guests due to arrive between the 18th December and 31st December 2020: 

  • We will not know until the first Tier Review whether your holiday will be able to go ahead. If you would like to come on holiday if the park is open and the restrictions allow, then please pay your balance as planned 3 weeks prior to arrival to secure your reservation. However, if you are sure that you do not want to come on holiday please refer to the email details below. To keep the phone lines clear for imminent arrivals we would kindly ask that you get in touch with us via email. We will allow you to amend your booking to a future date, receive a credit note or cancel and receive a full refund. Please refer to our T&Cs for details.

Arrivals between the 1st January – 25th March 2021: 

  • Although a date is not confirmed, we anticipate that the Government Guidelines may be in place for several weeks. You do not have to make a decision about your booking until the final balance is due for payment 3 weeks prior to your arrival date. However, if you want to cancel in advance because your party make up would be against current Government guidelines please email booking@pinelodgeholidays.co.uk. We will allow you to amend your booking to a future date, receive a credit note or cancel and receive a full refund. Please refer to our T&Cs for details.

Email Details 

If you are affected by the new guidance please email booking@pinelodgeholidays.co.uk with:

  • Name of Lead Booker
  • Reference Number
  • Arrival Date
  • Telephone Number

Then whether you wish to:

  • Cancel and receive a full refund (For holidays up until the 25th March 2021)
  • Receive a Credit Note
  • Amend

Amending your holiday. If you would prefer to amend your holiday arrival date, please check availability on the website and then email your new preferred travel dates and lodge type/size. Please do not make a new booking online. If you do not know your new travel dates, we can hold your money in credit against your account.

Please note, we will be rearranging holidays in order of arrival date and ask for your patience at this difficult time.

What happens if I have booked through Hoseasons?

If you have booked your holiday through Hoseasons or Landal UK you will need to contact them directly as due to GDPR we are unable to access your booking to process amends or cancellations.  

Terms & Conditions:

T&Cs: Please refer to the date ranges above.

For amended holidays, if the cost of your new holiday is lower, then we will refund the difference and if the cost is higher, you will need to pay the difference. 

If you cancel and request a refund it may take up to 28 days to process. Cancellations will be dealt with and processed in arrival date order.

If you choose to receive a credit note it will be valid for holidays up until the 31st December 2021.

Government Guidelines

Please ensure that you are aware of the latest Government guidelines for your postcode, this is continually changing and guests should check at the time of booking and prior to arrival. You can check which alert level your home is located within on the Government website using the postcode check. Please also familiarise yourself with the Alert Levels

 

Further COVID-19 Information

- Park Closure

Book with confidence

COVID Safety Processes

How COVID affects Facilities and Activities

Rule of 6

Alert Levels