Arrival Information

We are looking forward to welcoming you on holiday to Darwin Forest and the Derbyshire Peak District. Please note that this information is subject to change at very short notice and we cannot guarantee the availability of facilities and activities throughout your stay. 

CHECK-IN & CHECK-OUT TIMES

To speed up the check in process please ensure you know the Booking Reference number, name of the lead booker, 1st line of the address and postcode and any car registration numbers. You cannot check-in without this information.  We cannot give out any lodge numbers to other members of your party if they do not know this information. 

All Classic Skyline, Classic Vogue and Elite Vogue lodges should be ready for check-in at 4pm. The Glade Exclusive and Spinney Exclusive Spa lodges benefit from an early 2pm check-in. The Coppice Pet Spa, Spinney Pet Spa, Meadow Lodges (New England Spa, Horizon Spa and Skyline Spa) and the Woodlands Spa Cottage benefit from an early 3pm check-in. You will receive an email if your lodge is ready early. 

All lodges are required to check-out by 10am.  

You are welcome to arrive onsite from 1pm to use the facilities*. If you will be arriving later than 8pm, please contact Reception on 01629 732428 so that we can advise you of our late check-in procedure.

When you check-out please take your keys and questionnaire to Reception. We would be grateful if you could complete the questionnaire and report any faults or breakages. Please also ensure that all rubbish is securely wrapped and taken to the bin storage areas before you depart. 

We hope that you find the lodge, facilities and park to your full satisfaction. However, should you have any problems or comments please contact Reception immediately and the staff will make every effort to resolve any issues straight away. At Pinelodge Holidays our mission statement is to 'Delight every guest so they wish to return.' In order to make the most of your holiday please pre-book activities, restaurants and local attractions ASAP. 

* Please note that we reserve the right to temporarily close facilities due to maintenance, health & safety, extreme weather, power cuts and other unforeseen circumstances. 

BE NOTIFIED WHEN YOUR LODGE IS READY

We will email guests as soon as the lodge is ready for your arrival. If you would like to take advantage of this service and you either booked direct and do not have access to the email address you originally booked with (e.g. work) or you did not book direct with the park, please email enquiries@darwinforest.co.uk with your booking reference number and we will update our records.  

VISITOR GUIDE APP - MAKING THE MOST OF YOUR HOLIDAY

Download our Visitor Guide App by scanning the QR Code below or inputting https://app.pinelodgeholidays-visitorguide.co.uk.

Please note this is a mobile phone App and is not compatible with Tablets.  If you need help installing please click here. 

Evolution Health & Fitness

The swimming pool, gym and spa are open weekdays from 06.45 - 21.00 and weekends from 08.00 - 20.00.

Spa sessions are available at a cost of £4 per session (or £10 per block of 4). Payment due on arrival at the Spa. 

Gym sessions are available at a cost of £4 per session (or £10 per block of 4). Payment due on arrival at the gym. 

The following activities are currently taking place in the pool and booking may be required:

Aqua Class: Monday, Wednesday and Friday from 10.00 – 10.45 (All Year). Swimming space may be unavailable.

Swimming Lessons: Monday, Wednesday and Thursday from 16.00 – 19.00 (Term time only). Swimming space may be limited.

Water based activities: Thursday and Sunday from 12.00 – 13.00 (All Year) and Tuesday from 12.00 – 13.00 (School Holidays). Swimming space may be unavailable or limited.

Splash Hour: Saturday from 10.00 - 11.00 and Sunday from 15.00 - 16.00. Tuesday 10:00-11:00 (School holidays) and Thursday 10:00-11:00 (School holidays)

Complimentary use of the indoor swimming pool is included in your holiday. To access the swimming pool you are required to sign in at Evolution Reception and show your lodge key. Children under 16 years old must be supervised at all times and will not be allowed into the facility without a responsible adult. Children under 12 years must be accompanied in the swimming pool by the responsible adult. Children aged 12 and over may be supervised by the responsible adult from the swimming pool spectator area. 

The spa and gym are strictly for people aged 16 years and over.

In order to keep the changing rooms clean, you will be asked to remove outdoor shoes in the main reception or cover outdoor shoes with the plastic overshoes provided. Alternatively you may want to bring a pair of clean flip flops to wear in the changing rooms.  

BEAUTY BOOKINGS

The Beauty Rooms offer a wide range of treatments to enable you to fully relax whilst on holiday. Details of how to book and the treatments available can be viewed here. 

You can also add a 'Pamper Package' to your holiday and receive Champagne and chocolates on arrival as well as 2 beauty treatments.  To add a Pamper Package please telephone Reception on 01629 732428.


ACTIVITY BOOKINGS

We have a programme of instructor led activities for Archery, Axe Throwing, Crossbow, Mini Jet-Ski, Seascooters, Waterwalkerz and BodyZorbing.  Children under 16 years must be supervised at all times. 

There is also a wide range of activities that are self-led that you can enjoy around the park such as mini golf (FREE - please ensure you know your lodge number and the lead bookers name to access for free), tennis, pickleball, orienteering (FREE), woodland walks and Charlie's Challenge (FREE). You can also hire bikes from Reception.  

Details about Go Active and Park Activities can be found at www.darwinforest.co.uk/activities


LITTLE MONKEYS PLAY CENTRE

Little Monkeys Play Centre is open daily from 10am – 6pm (last entry and food is at 5pm). It is suitable for children under 1.45m or 4ft 9 inches in height and aged under 11. Children must be accompanied by at least one adult. Adults & Babies under 12 months are free.

The children’s entry fee for park guests is £3.50 (Monday to Friday) and £4.50 (Weekends) for a 2 hour play session.

There is no requirement to pre-book but the play centre can get busy, especially when there is wet weather and you may have to wait. We have therefore reserved a few tables that park guests can pre-book. These are on a first come basis. These tables are available to book for a 10am session (booking closes at 10pm the previous day) and for a 3pm session (booking closes at 12 noon). Please note that even if the pre-booked tables are all reserved, it does not necessarily mean the centre is full for walk-ins.

Pre-Book Little Monkeys HERE. 

Explorer's Cafe will be open and serving hot and cold drinks, breakfast bites, sandwiches, paninis, jacket potatoes, kids meals, cakes, slush puppies and ice creams.

BOOK THE FORESTERS BAR & RESTAURANT 

To book a table you can either use our online facility (recommended), email: foresters@pinelodgeholidays.co.uk or telephone: 01629 736225.

Breakfast, Brunch & Lrunch Menu (Served Monday, Friday & Saturday from 10.00 - 15.00 and from 11am Tuesday - Thursday)
Evening Menu (Served Monday to Saturday from 16.00 - 20.00)
Children's Menu (Served daily)
Dessert Menu (Served daily)
Sunday Lunch Sample Menu (Served Sunday from 12.00 until 18.00). Pizza menu served from 6-8pm.
Takeaway Menu (Subject to availability, you can order takeaways Monday - Friday from 11.00 - 20.00 and Sunday from 18.00 - 20.00. Please order and pay by phone or in person and collect from the Foresters.) 

Daily specials are also available. 

Same day bookings may not show as available online. Please call in at the restaurant in person or telephone 01629 736225. We will try and accommodate walk-ins whenever possible but we cannot guarantee a table. Please book in advance. 

If you plan to eat in the local area we also strongly recommend that you book in advance.

There are lots of takeaways in the local area that deliver to the park.

 

FOREST TRAIL

The Forestry Commission sometimes work in the local area. We therefore recommend that you keep your dog on a lead and ensure that you adhere to any signage and keep to the footpath. Thank you for your cooperation.

ADDING EXTRAS & PACKAGES

Special offer packages can be reserved and paid for at the time of booking or added to an existing booking by logging into your account. If you are arriving within 72 hours please book packages by calling Reception on 01629 732428 or Afternoon Tea by calling the Foresters on 01629 736225 rather than reserving online. 

Celebration Package
Enjoy Luxury Chocolates and Lanson Champagne in your lodge on arrival. Cost: £55. (Can be ordered separately)

Afternoon Tea
Enjoy a delicious afternoon tea for two at the Foresters bar & restaurant. Afternoon tea is available from 12pm - 3pm. Afternoon Tea must be booked in advance and is subject to availability.  To reserve a time please contact the Foresters on 01629 736225. 
Cost (for 2 adults): £30
Children can be served a small afternoon tea for £7.50. 

Pamper Package
Enjoy Luxury Chocolates and Lanson Champagne in your lodge on arrival then enjoy two pamper package beauty treatments* at Evolution. Beauty Treatments must be booked in advance and are subject to availability. Find out more about the Pamper Package* treatments. Once you have received your package confirmation from reception please telephone 01629 736222 to book your treatments.  Cost: £110. 

ITEMS FOR HIRE:

You can add Cots and High Chairs at the time of booking or prior to arrival by calling Reception on 01629 732428.

Cots and High Chairs - We hire wooden cots for £9 per short break or £12 per week. Please note that you are required to bring your own cot linen.

The items below can be hired from Reception on arrival and are subject to availability on a first come basis.

Bed Guards - We hire bed guards for a £10 refundable deposit. 

Black out Blinds - These can be hired during your stay from Reception for a £20 refundable deposit. 

Children's items - Plastic crockery and cutlery and a bathroom step can be requested from Reception. 

BBQs - These can be hired during your stay from Reception. The BBQs are free but have a £10 refundable deposit which is refunded if the BBQ is cleaned. Due to the fire risk, you are only allowed to use BBQs we have provided. Charcoal is available to buy in the shop. 

Parasols - These can be hired during your stay from Reception for a £20 refundable deposit. 

Fans - These can be hired during your stay from Reception for a £20 refundable deposit. 

Veranda Gates - We hire veranda gates for a £10 refundable deposit. Please note that all pet friendly lodges have a fixed gate. 

Robes & Slippers - These can be hired for £10 per person.  A £70 charge will be incurred for missing robes. 

Hot Tub Steps - We have a limited number available for people with mobility issues.

HOT TUB ROBES:

Our ‘Spa’ lodges include a hot tub for you to enjoy whilst on holiday. Each ‘Spa’ lodge includes two complimentary bathrobes in each double bedroom. E.g. A three bedroom lodge that has 1 double bedroom and 2 twin bedrooms will include two complimentary bathrobes.

Bathrobes are provided for use during your stay and must be left in your lodge when you depart. Bathrobes are provided for use with your lodge’s hot tub and should not be taken off-site or to the swimming pool.

Please note that missing bathrobes will be charged at £70 per bathrobe.

Additional bathrobes can be booked in advance via Reception. These are charged at £10 per bathrobe and a £70 charge will be incurred for any missing bathrobes. We only stock a limited amount of spare bathrobes onsite, so please book in advance of your holiday to avoid disappointment.

 

SELF CATERING INFO

In addition to the restaurant, we also hire BBQs and have a small shop selling essential groceries. The major supermarkets are located in Matlock and Chesterfield and are able to deliver groceries to your lodge. There is also a fantastic Farm Shop 'Highfields House' about two miles from the park which sells a wide range of local produce and has an extensive butchery.

Please state your lodge number and the name the booking was made under on the delivery. If you are booking a delivery for the day of arrival please specify a time between 5.00pm and 7.45pm.

PARK MAPS

You will be provided with a park map at check-in but you can also download map here. 

EMERGENCY INFORMATION

Details of the local doctors, dentists and vets can be found in the lodge manual, app or on the noticeboard outside of Reception.

Between 8.30am - 8pm please contact Reception for any issues and emergencies. Between 8pm and 8.30am please contact the Warden who will be happy to help. The Warden's Lodge(s) are located on the main drive between the mini golf and the tennis court. 

SAFETY GUIDELINES

Please ensure that you familiarise yourself with the Guidelines for Safety. Please also remember that this is a family park and noise should be kept to a minimum. A warden will patrol the site at night to ensure that disturbances are minimised.  Dogs should also be kept on leads within the park. 


HOT TUB RULES & GUIDELINES

Please be aware that your hot tub may not be up to the correct temperature until 6pm on your arrival day. Our dedicated teams will check your hot tub twice a day to ensure your safety. Please read the Hot tub Rules and Guidelines and vacate your hot tub by 11pm. 


WI-FI & CASTING

Wi-fi is provided throughout the park and is a free to use service. Detailed information about capacity and steps required to access on-demand TV can be found at www.darwinforest.co.uk/wi-fi. If you have any problems or connection issues, please contact Reception and we can advise how to rectify this.

You can cast TV, Movies and Music from your mobile or tablet to the lodge TV located in the Living Room. 

LOCAL ATTRACTIONS

There is lots of information about Local Attractions including days out, walks and cycling trails at https://darwinforest.co.uk/peak-district.  As always, our Reception team are available to offer ideas and suggestions for days out. 

Please ensure that you visit the website of any local attractions you plan to visit to check opening dates and times. 

Discounted entry fees: We offer discounts from Reception for Chatsworth House, Heights of Abraham, Buxton Crescent Experience, Crich Tramway Museum, Ecclesbourne Valley Railway, Matlock Farm Park, Great British Car Journey, Go Ape, Peak Rail, Peak Wildlife Park and Poole's Cavern. Please call Reception for details.  Some attractions are closed during the winter. 

We hope that you have a fantastic stay with us in the Derbyshire Peak District.

Please do not hesitate to get in touch with Reception if you have any questions. We are always happy to help.

We look forward to seeing you soon,

The Team at Darwin Forest.

Tel: 01629 732428

Email: reception@pinelodgeholidays.co.uk