Monthly Payment Instalments Plan Terms & Conditions

Bookings made online via our website can choose to pay for their holiday via the interest free ‘Monthly Payment Instalments Plan’. All holidays, regardless of payment method, will be bound by the Pinelodge Holidays Ltd Standard Booking and Cancellation Terms and Conditions.

A Cancellation Guarantee Plan enhancing these terms may be added at the time of booking.

These terms apply to recurring credit or debit card payments if you have selected to pay for your holiday via the ‘Monthly Payment Instalments Plan’.  The card you choose for your recurring payments must not expire before your final payment is due.

By selecting the interest free ‘Monthly Payment Instalments Plan’ option, you agree to be bound by these Terms and Conditions and you authorise Pinelodge Holidays Ltd (“we” or “us”) to debit your elected card with all amounts due for your booking (“recurring payments”) as shown on your monthly payment plan.
 

How it works

A 10% deposit will be taken at the time of booking. The final payment will be taken 6 weeks prior to your arrival day. The remaining balance will be split into monthly payment instalments that will be taken on the same day* of the month that the booking was made. * Please note that any booking made on the 29^th, 30^th or 31^st of a month will have the recurring payment taken on the 28^th day of the month.

Example payment schedules:

Authority over the card

By selecting the interest free ‘Monthly Payment Instalments Plan’ option, you confirm that:
(a) you have authority over the credit card or debit card; and (b) you authorize us to charge your elected credit card or debit card with the amounts due for your booking on the dates set out in the monthly payment plan provided at the time of booking and within the booking confirmation email.

Use of your card to pay amounts due for your booking

We will continue to process card payments using your selected card for the ‘Monthly Payment Instalments Plan’ on the dates set out in your ‘Monthly Payment Instalments Plan’ until the cost of your booking has been paid in full or you cancel the recurring payment/holiday in accordance with the Pinelodge Holidays Ltd Standard booking Terms and Conditions.  Prior to each payment being processed, you will receive a reminder of the amount of the next payment and the date on which it will be taken. A record of your payment dates and your outstanding balance will be available in the ‘My Account’ portal on the website.

Transactions that decline

If your payment is declined or reversed by your card provider we will contact you by email and attempt to take the payment again. If the payment is declined for a third time and payment is not received by other methods, then your holiday will be cancelled and the relevant cancellation policy under the Pinelodge Holidays Ltd Terms and Conditions will apply. We will contact you via email to advise that the booking will be cancelled and you will have 48 hours to respond before this is actioned.  A £35 admin charge will be added to your balance for each failed transaction.

Please ensure that your payment card does not expire before your final payment is due. If a card is used for the recurring payment plan that expires before the holiday is paid in full, then payment for any failed transactions must be made each month on the scheduled date via reception or the holiday will be cancelled as per the Pinelodge Holidays Ltd Terms and Conditions. Any delay in making these payments on the scheduled dates, may incur an admin charge. If your card expires, please contact Reception by email and we will advise of the next steps within 48 hours.

Adding extras

If you choose to take out the Cancellation Guarantee Plan (“CGP”) this can only be added at the time of booking. The cost of the CGP is paid for in full at the time of booking. The cost of any other additional extras added at the time of booking will be spread across the ‘Monthly Payment Instalments Plan’.  The cost of any extras purchased post-booking will need to be paid for in full on the date that they are added to the booking. Extras can be added via the ‘My Account’ portal on the website or via reception.

Cancelling your holiday

If you wish to cancel your holiday you will be required to contact Reception.  Your cancellation will be subject to the Pinelodge Holidays Ltd Standard Booking and Cancellation Terms and Conditions and/or the Terms and Conditions of the Cancellation Guarantee Plan.
 

Amending your holiday

If you wish to amend your holiday you will be required to contact Reception by email.  Your amendment will be subject to the Pinelodge Holidays Ltd Standard Booking and Cancellation Terms and Conditions and/or the Terms and Conditions of the Cancellation Guarantee Plan. Please note that your amended booking may not be eligible for the ‘Monthly Payment Instalments Plan’ and payments may need to be made via Reception.